A Customer Relation Officer interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a Customer Relation Officer may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, Customer Relation Officer gather their information via a telephone call.
Almost all types of organizations employ Customer Relation Officer and often their duties and responsibilities vary depending on the type of the organization and industry. For example, Customer Relation Officer who work in banks may have similar duties to bank tellers, counting money, cashing checks and servicing accounts. Those working in insurance companies may be required to handle paperwork dealing with policy renewals. Customer Relation Officer who work for communication and utility companies may assist customers who have outage or other service problems.